Repair Service
One of your Cheyenne devices is defective?
EU
You can send your machine to us for repair by following these instructions:
1) Please download the document called “repair service form Germany”
1) Please download the document called “repair service form Germany”
2) Fill it out completely*
3) Print it out
4) Please make copies for your own records
5) Put the document INSIDE the package
6) Remove the batteries from the machine or EnGen before shipping. Do NOT send batteries to the repair center.
7) Send the package with insurance and tracking number to:
MT.DERM GmbH
Repair Service
Blohmstr. 37 – 61
12307 Berlin
Germany
Repair Service
Blohmstr. 37 – 61
12307 Berlin
Germany
Please provide the proof of purchase so that we can calculate the warranty**. If you do not have it, we will calculate it from the date the item left our factory.
*Be sure to write legibly so that we may create a repair order in a timely way.
*Be sure to write legibly so that we may create a repair order in a timely way.
**You will find warranty information here: https://cheyennetattoo.com/en/cheyenne-service/faq
In case you have questions please contact us via https://cheyennetattoo.com/en/contact
UK
Please contact us at https://cheyennetattoo.com/en/contact with the following information in advance:
Studio name: if applicable
Contact person:
Street/number:
ZIP-Code:
City:
Country:
Contact person:
Street/number:
ZIP-Code:
City:
Country:
Preferred email address:
Contact phone number plus country code:
Preferred pick up time:
Measurements of package in cm:
Weight of package in kg:
Serial number*:
Original/Copy invoice if existing (important to avoid extra charges/taxes and to calculate the warranty**)
Preferred pick up time:
Measurements of package in cm:
Weight of package in kg:
Serial number*:
Original/Copy invoice if existing (important to avoid extra charges/taxes and to calculate the warranty**)
We will then send you further information regarding the shipping.
*Information can be found here: https://cheyennetattoo.com/en/cheyenne-service/faq
**You will find warranty information https://cheyennetattoo.com/en/cheyenne-service/faq
In case you have questions please contact us via https://cheyennetattoo.com/en/contact
USA and Canada
You can send your machine to us for repair by following these instructions:
1) Download the USA and Canada Repair Form.
2) Fill out the repair form completely*
3) Print it out
4) Make copies for your records
5) Add them to your package
6) Remove the batteries from the machine or EnGen before shipping. Do NOT send batteries to the repair center.
7) Please ship your package insured and with tracking to:
DYNAMIC COLOR
c/o Cheyenne Repair Service
200 Park Central Blvd South, Suite 4
Pompano Beach
33064 Florida
Email: us.repair@cheyennetattoo.com
In order to determine the warranty**, we need the invoice for the machine. If you do not have it at hand, we will calculate it based on the sales data in our system.
*If you fill out the document by hand, write legibly and in block letters so that it does not cause a delay in processing.
**Warranty information can be found here https://cheyennetattoo.com/de/tattoo-service/faq
All other countries
Please get in touch with us via https://cheyennetattoo.com/en/contact and provide the following information:
Country:
Serial number*:
Studio name: if applicable
*Information can be found here: https://cheyennetattoo.com/en/cheyenne-service/faq
We will then contact you with further instructions.
