Repair Service

One of your Cheyenne devices is defective?

EU
 
You can send your machine to us for repair by following these instructions:

1) Please download the document called “repair service form Germany
2) Fill it out completely*
3) Print it out
4) Please make copies for your own records
5) Put the document INSIDE the package
6) Send the package with insurance and tracking number to:
 
MT.DERM GmbH
Repair Service
Blohmstr. 37 – 61
12307 Berlin
Germany
 
Please provide the proof of purchase so that we can calculate the warranty**.  If you do not have it, we will calculate it from the date the item left our factory.

*Be sure to write legibly so that we may create a repair order in a timely way.
**You will find warranty information here: https://cheyennetattoo.com/en/cheyenne-service/faq
 
In case you have questions please contact us via https://cheyennetattoo.com/en/contact
 
 
 
UK
 
Please contact us at https://cheyennetattoo.com/en/contact with the following information in advance:
 
Studio name: if applicable
Contact person:
Street/number:
ZIP-Code:
City:
Country:
Preferred email address:
Contact phone number plus country code:
Preferred pick up time:
Measurements of package in cm:
Weight of package in kg:
Serial number*:
Original/Copy invoice if existing (important to avoid extra charges/taxes and to calculate the warranty**)
 
We will then send you further information regarding the shipping.
 
*Information can be found here: https://cheyennetattoo.com/en/cheyenne-service/faq
**You will find warranty information https://cheyennetattoo.com/en/cheyenne-service/faq
In case you have questions please contact us via https://cheyennetattoo.com/en/contact
 
 
 
USA and Canada
 
You can send your machine to us for repair by following these instructions:
 
1) Download the USA and Canada Repair Form.
2) Fill out the repair form completely*
3) Print it out
4) Make copies for your records
5) Add them to your package
6) Please ship your package insured and with tracking to:
 
DYNAMIC COLOR
c/o Cheyenne Repair Service
200 Park Central Blvd South, Suite 4
Pompano Beach
33064 Florida
 
Email: us.repair@cheyennetattoo.com
 
In order to determine the warranty**, we need the invoice for the machine. If you do not have it at hand, we will calculate it based on the sales data in our system.
 
*If you fill out the document by hand, write legibly and in block letters so that it does not cause a delay in processing.
**Warranty information can be found here https://cheyennetattoo.com/de/tattoo-service/faq
 

All other countries
 
Please get in touch with us via https://cheyennetattoo.com/en/contact and provide the following information:
 
Country:
Serial number*:   
Studio name: if applicable
 
*Information can be found here: https://cheyennetattoo.com/en/cheyenne-service/faq
 
We will then contact you with further instructions.