3.1 Personal data
The term personal data defines individual information about personal or factual circumstances of a specific or identifiable natural person (data subject). This includes, for example, your real name, your address, your telephone number or your date of birth.
3.2 Collection, processing and use of personal data
We shall adhere strictly to the statutory provisions of the General Data Protection Regulation, the German Federal Data Protection Act and the German Telemedia Act when collecting, processing and using personal data.
We will collect, store and process your data for the entire complaint handling process, the implementation and improvement of our services, technical administration, improvement of our products and services as well as our own marketing purposes.
When using the website for information purposes only, i.e. if you do not register or otherwise provide us with information, we will only collect the personal data that your browser transmits to our server. If you wish to view our website, we will collect the following data that are technically necessary for us to display our website to you and to guarantee stability and security (legal basis is Art. 6(1)(1)(f) of the GDPR):
– IP address;
– Date and time of the request;
– Time zone difference from Greenwich Mean Time (GMT);
– Content of the request (specific page)
– Access Status/HTTP Status Code
– The amount of data transferred in each case
– Website from which the request comes
– Operating system and its interface
– Language and browser software version.
For the processing of complaints, we will collect a person’s full name, address, country, telephone number and e-mail address, IP address and gender.
If you contact us by e-mail or through the contact form, we will store your e-mail address and other information according to the form. This is done for the purpose of responding to you or, if necessary, contacting you at a later point in time about the subject of the inquiry.
When the processing of your request has been completed, your data will be blocked for further use and deleted after expiry of the periods provided for under tax and commercial law, unless you have expressly consented to further use of your data.
Persons under the age of 18 should not transmit any personal data to us without the consent of their parents or legal guardians. We do not request personal data from children and young people, shall not collect any and shall not pass on any to third parties.
3.4 Retention period
Personal data provided to us via our website will only be stored until the purpose for which they were entrusted to us has been fulfilled. If retention periods under commercial and tax law have to be observed, the storage period for certain data can be up to 10 years or longer.
3.5 Disclosure of data/ transmission to third parties
In some cases, we use external service providers to process your data. We have carefully selected and commissioned these providers, who are bound by our instructions and are regularly monitored.
Your personal data will only be passed on or otherwise transmitted to third parties if this is necessary for the purpose of contract processing or invoicing or if you have given your prior consent. As part of complaints handling, for example, the service providers we use here (such as logisticians) will receive the necessary data for order processing. The data passed on in this way may only be used by our service providers for the performance of their tasks. Any other use of the information is not permitted and shall not be made by any of the service providers commissioned by us.
We will not sell or otherwise pass on your data to third parties without your consent. Anything to the contrary shall only apply if there is a legal obligation to do so (e.g. transmitting information to certain authorities within the scope of their statutory duties) or if this is necessary for the enforcement of our rights, especially for the enforcement of claims arising from the contractual relationship with you.
3.6 Storage of log files
Every time you visit our website, the access will be recorded (access log). The recording is automated and will be anonymised. This means that the collected personal data (e.g. IP address) will be changed such that the individual information about personal or factual circumstances can no longer be assigned to a specific or identifiable natural person or this can only be done with a disproportionately high expenditure of time, cost and manpower.
The stored log files serve to further improve our website and the services offered as well as to better control the capacities of the servers.